The term top-level folder might be confusing when you look at the view of public folders in Outlook. At first glance, a top-level folder appears to be a third-level folder, but this is because the Exchange Server retains ownership of certain folders that are created during the installation setup process.
Top-level folders are created under HostPilot® Control Panel > Services > Public Folders
When you set up a top-level folder, you also need to set permissions for it in HostPilot® Control Panel.
To set folder permissions:
- Log in to HostPilot and navigate to the settings for the public folder you would like to modify permissions
on:Exchange: Services > Public Folders
- Click the name of the folder you would like to modify permissions on.
- Go to the Client Permissions tab and assign permissions.
Read the Knowledge Base article on Managing permissions for public folders to find out more about permissions.
Note: due to the shared environment limitations, there is no way to set up Owner permissions to the top-level Public Folder. Maximum permission to the top-level Public Folder is Publishing Editor.
To add subfolders under top-level folders, you need to use Outlook/OWA.
Outlook for Windows
To access Public Folders in Outlook for Windows navigate to Folders tab> public folders> select
Outlook for Mac
In order to use Public Folders on
Read the Knowledge Base article How To Open Public Folders In Outlook 2011/2016 For Mac.
Important: to use Public Folders in Exchange 2013/Exchange 2016 there should be CNAME records. Read the Knowledge Base article on What Is An Autodiscover Record And Why Do I Need It?
To access Public Folders in OWA navigate to the Folders tab in OWA 2010
and use the Favorites in OWA 2013/2016
Read Knowledge Base article on Public Folders In Exchange 2013/2016.
Note: The person who creates a subfolder is the folder Owner. This is the only user who can grant permissions or enable sharing of the folder for other users.