For this tutorial, let's add a text parameter to ask for the full name of the caller.

To add the text parameter:

  1. Click and drag the Text parameter from the Component palette, located on the right side of the screen, to the step design area.  Text The step in the workspace changes to show you the text parameter with the information that needs to be completed. Text-param

  2. Click the text parameter to select it.
    Note: a dashed red outline indicates that the step is selected for editing. DashedRed
  3. Modify the parameter using the Textbox properties editor: Textbox_Properties
  1. Enter a TitleTitle The Title you enter appears next to the text parameter in the workspace. Full_Name
  2. Click the Caption box. A Description dialog box appears. Enter the caption you want for the text parameter, and then click OK. For this example, this will be the greeting that the script will display when run.
    Note: the Caption is a rich text property; therefore, any time you edit it, the Rich Text Editor dialog will open. Caption
    The Caption you enter appears in the text parameter in the workspace. Caption_2
  3. Select the Required checkbox to force an agent to enter a value on the parameter in order to continue running the script. Clear the Required checkbox otherwise. Required

      4. Click Save when done.