When planning an IVR application, consider the following:

  • Define the IVR deployment objective

  • Determine the applications and their specifications

  • Evaluate the combination of options you will be offering to the caller

  • Chalk out the development plan

Ensure you understand and define the need of the IVR system before implementation. After defining the objective of your IVR, decide on the combination of different options that callers will get and respond to.