All of the current project's queues are listed in the Queues Manager table. You can add new queues to the list, as well as modify and delete existing queues in the list. The table includes the NameFull nameLanguageand Registered status of each queue.


  • Name: The name of the queue

  • Full Name: The full name of the queue

  • Language: The language of the queue. Queues can be created in three languages: English, French, and Spanish

  • Registered: Indicates whether the queue is currently used in a deployed IVR. True indicates that the queue is currently used in a deployed IVR. False indicates the queue is not currently used in a deployed IVR.
    Note: If an unregistered (False) queue is used in a new IVR, the unregistered queue automatically becomes registered (the status changes from False to True) once the IVR is deployed.

To see the Queue ID, hover the mouse over the queue name. A tooltip appears with the ID.

Note: only available for queues registered through deployment only.