My Intermedia services are not working. What should I do?

First, try logging into HostPilotĀ® Control Panel Here are some other reasons your services may not be working:

  • Disabled for non-payment. If your account is disabled for non-payment, you’ll be taken to a screen that allows you to pay the outstanding balance and automatically reactivate your account.
  • Disabled for policy violation. If your account has been disabled for a policy violation, you will be directed to contact our technical support department. A representative will explain the violation and how you can get compliant with our acceptable use policy.
  • If the account was terminated, either by you or by Intermedia, you will not be able to log in. Please contact customer service using the information at the top of this page.
  • Cannot log in. If you cannot log in to your account and do not see any customer service or billing messages, contact technical support immediately at (800) 379-7729, option 3.

I have issues with billing. What should I do?

  • First ensure your billing information is up to date. Log into HostPilot and navigate to Account > Billing & Company Information. You'll see a section for Billing Information where you can update your credit card. Also, make sure your company address is correct. You can find detailed instructions for this procedure by visiting this Knowledge Base article.
  • To resolve most billing issues, review Billing FAQ by visiting this Knowledge Base Article.
  • If you still have billing issues, contact customer service at (800) 379-7729, option 4. 

New York State Customers

For consumer complaints that cannot be resolved with Intermedia, you may contact the New York Department of Public Service (DPS).  

DPS complaints may be directed as follows:

  • Website: www.dps.ny.gov/complaints;  
  • Phone: DPS Helpline at 1-800-342-3377 (Mon-Fri 8:30a - 4:00p);
  • Mail:  Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223.