In August 2019, the United States Federal Communications Commission (FCC) adopted rules implementing two federal laws that strengthen emergency calling:  Kari’s Law and Section 506 of RAY BAUM’S Act.  Together, these laws will require multi-line telephone system (MLTS) providers and operators to streamline emergency calling and response by providing:

  • Direct Dialing of 911
  • 911 Call Notification to centralized locations
  • Dispatchable Location for MLTS


Kari's Law

FCC rules require that enterprises comply with the requirements supporting Kari’s Law by Feb. 17, 2020.  Intermedia Unite meets these requirements by providing direct dialing of 911, and configurable Call Notification via email and SMS text messages.

For details on configuring 911 Call Notification information for an account, please see the following KB article:



FCC rules require that enterprises with fixed Multi-Line Telephone Systems (MLTS) comply with the new Dispatchable Location requirements supporting RAY BAUM’S Act by January 6, 2021, while businesses with non-fixed MLTS devices on- and off-premises are to fulfill their regulatory obligations no later than January 6, 2022. 

Intermedia Unite supports the fixed devices dispatchable location requirements by providing the ability to specify 911 Location Details when configuring e911 information for a number or device.  Location details entered into this field will be provided along with the e911 address details to the emergency response center, and should consist of additional information such as room number, suite, apartment, or similar information necessary to adequately identify the location of the calling party. 

It is recommended that all users, devices, and services with an associated e911 registered address be updated to include dispatchable location details as necessary to assist emergency services responders.

For details on configuring 911 Location Details for a user or device, please see the following KB article:

Updates are planned during the 2021 calendar year to support the requirements for non-fixed on and off premise MLTS devices, and will be completed prior to the January 6 2022 required compliance date.