The process of moving the domains from one account to another depends on whether you are moving all domains on the account, or only certain domains. Provided a new account is created, the content of your website is uploaded to it and a redirect script on the new account to include domains that will be added to this account is updated (or created):

Moving all of the domains to an account with no domains

  1. Change the redirect script on the original account to redirect the requests for the moved domains to an IP address of the new server. This will help to smooth the DNS transition. You can also replace specific pages with the redirect to the new URL using the IP address of the new server.
  2. Contact Technical Support and have us move the domains for you. In this way, your mail server will not change and you will not need to wait for propagation. Do not move the domains yourself.

Moving certain domains to an account with no domains

Note: This action results in loss of email during propagation.

  1. Download all mail from the existing mailboxes. You will not be able to connect to mailboxes after the domains are moved.
  2. Remove the domains from the original account and add them to the new account.
  3. Create mailboxes on the new mail server that was set up in the previous step.
  4. Change the redirect script on the original account to redirect the requests for the moved domains to the IP address of the new server. This will help to smooth the DNS transition. You can also replace specific pages with the redirect to the new URL using the IP address of the new server.
  5. Wait untill the DNS is fully propagated. During propagation, mail for your domain will bounce. There is no way to predict which messages coming from where will be rejected. There is no control over the DNS update process once it is initiated; it cannot be sped up.

Moving domains to an account that already has domains

Note: This action results in loss of email during propagation.

  1. Create mailboxes on the target account for the domains you are moving.
  2. Download all mail from the existing mailboxes on the original account. You will not be able to connect to mailboxes after the domains are moved.
  3. Remove the domains from the original account and add them to the target account.
  4. Change the redirect script on the original account to redirect the requests for the moved domains to the IP address of the target server. This will help to smooth the DNS transition. You can also replace specific pages with the redirect to the target URL using the IP address of the new server.
  5. Wait untill the DNS is fully propagated. During propagation, mail for the moved domains will bounce. There is no way to predict which messages coming from where will be rejected. There is no control over the DNS update process once it is initiated; it cannot be sped up.