Version Notes Category
12.6 Added support for file-based communication for all CRM connectors. Enhancement
12.6 Added support for OKTA as identity provider (SSO). Enhancement
12.6 Fixed a bug that could cause wait time for suspended emails to be displayed as a negative number. Fixed Issue
12.6 Fixed a bug that caused classification information to not be sent to CRM connectors under certain conditions. Fixed Issue
12.6 Fixed a bug that caused classification information to not be sent to CRM connectors under certain conditions. Fixed Issue
12.5 Added browser information about external user who is chatting with the agent.
Note: CCA WS must be updated so new fields are sent; otherwise, the CCA will not show any browser information.
Enhancement
12.5 Added a new culture: English Australia.  Enhancement
12.5

Added new parameters for Call Started: Seconds waiting in queue and DNIS label.

  • The Seconds waiting in queue will be displayed as part of the call information.
  • DNIS label will not be displayed for now

Enhancement
12.5 The product version number is now sent when opening a session via SSO Enhancement
12.5 Fixed a bug in the chat session that caused the chat drop-down menu to not be rendered in the correct size. Fixed Issue
12.5 Fixed a bug that caused the Close chat session confirmation dialog box to not appear when closing a chat session. Fixed Issue
12.5  Fixed a bug that caused the CCA to not transition to the ACW status for outbound voice queues. Fixed Issue
12.5 Fixed a bug where the incorrect Caller ID was used with Add Call.  Fixed Issue
12.5 Fixed a bug that caused the General Stats form to appear behind the main window when Always on Top is enabled. Fixed Issue
12.5 Fixed a potential bug that caused the Unhandled Exception dialog box to appear when session statistics were requested within an expired session Fixed Issue
12.5 Fixed UI bugs that caused confusion to users when they opened the application for the first time using a third-party IDP, such as Azure, etc.: The watermark remained hidden, now it appears clearly. The last known phone number extension also appears after the initial log in. Fixed Issue
12.4.40 Chat functionality enhanced to support the following scenario: User A creates a session with User B, but doesn’t send any messages. User B then creates a session with User A. In the previous version, User B would have received an error and would not have seen a chat window. In this new version, User B sees the chat window and can send a message. User A receives the message in the existing chat window.    Enhancement
12.4.40  Classification information window has updated logic. Now, caller-type dependent fields (acct, claim, provider) are displayed and their enabled/disabled status is updated accordingly when displaying the information. Enhancement
12.4.40 Fixed various bugs and nuances related to UI issues. Fixed Issue
12.4 All https traffic now uses either TLS 1.1 or TLS 1.2. Enhancement
12.4 New After-Call Work in-call status is now supported. New Feature
12.4 Fixed issue where certain emails that contained special characters in the name of the attachment were not handled correctly. Fixed Issue
12.4 Fixed issues related to the sign-in process that occurred when the https endpoints are not reachable: there is now a mechanism to inform the user about the problem, and the user can choose to retry or close the app.   Fixed Issue
12.4 Fixed issues with UI defects related to signing in using external identity providers.  Fixed Issue