Use the Edit menu to Undo and Redo recent actions, Cut, Copy, Paste, and Delete one or more objects from a selected page, Select All objects from the current page, and Create snippets from sections of your design.
Note: You can also Cut, Copy, Paste, Delete, and Select all objects by right clicking on the object and selecting the desired edit option from the Menu.

Undo action

To undo an action select Edit > Undo.

Redo action

To redo an action select Edit > Redo.

Cut and Paste

1. Click on the object you want to cut. If you are selecting part of the design, such as an entire call flow, press Shift and hold while clicking on all parts of the call flow (see selected call flow image below).

Note: When objects are selected, a blue dashed line appears around the selected object.

2. Select Edit > Cut.

3. Select the page where you want to paste the Cut objects.

4. Select Edit > Paste.

5. The cut object is pasted in the new location.

Copy and Paste

1. Click on the object you want to copy. If you are copying more than one object press Shift and hold while clicking each object to be copied.

2. Select Edit > Copy.

3. Select the page where you want to paste the copied objects.


4. Select Edit > Paste.

5. The copied objects are pasted in the new location.

Note: You must Paste the object in the new location before you Cut or Copy a new object. Once a new object is cut or copied, it will be saved to the clipboard, replacing the previous object that was cut or copied.

Delete objects

1. Click on the object you want to delete. If you are selecting more than one object press and hold Ctrl while clicking each objects to be deleted.

2. Select Edit > Delete.

3. The selected object is deleted.

Select All

1. Select Edit > Select All.

2. A blue dashed outline appears around the selected objects.

3. Cut, Copy, Delete, or Create IVR Snippet from the selected objects.

Create IVR Snippet

1. Select all BFs in your design that you want to include in your IVR snippet. To select more than one BF press and hold Shift on your computer keyboard and click on each BF that you want to make up your snippet.

2. Select Edit > Create Snippet.

3. A dialog box appears. In the Enter a snippet name field, type a name for the snippet and click OK.

4. A confirmation Message confirms your snippet has been saved. Click OK.

5. Click Sign out to exit the IVR Studio Express web application. You are brought back to the Sign in screen.


6. At the Sign in screen, enter your credentials and click Sign in to regain access to the IVR Studio Express web application.


7. Click the Toolbox tab and click IVR Snippets. Your new snippet should appear in the list of IVR Snippets.

8. Repeat steps 1 to 7 for each IVR Snippet you would like to create.


Note: You must restart IVR Studio Express by signing out and signing back in before you can use the new IVR Snippet. The snippet will not appear in the Toolbox until the designer is restarted. Once a snippet is created, it cannot be deleted.

Manage IVR Snippents

IVR snippets can be deleted when they are no longer needed by opening the Snippets Manager. To delete a snippet:

1. Select Edit > Snippets Manager.

2. Select the snippet you would like to delete.

3. Click Delete.

4. The snippet is deleted and removed from both the Snippets Manager and the IVR Snippets Toolbox.

Save IVR Design

Whether creating new or updating existing applications, saving your application regularly is important in ensuring design updates are not accidentally lost. To ensure your design is always up-to-date, save the application at regular intervals, for example, every 10 minutes.
To save your application select IVR > Save.