Intermedia sells Unified Communications as a Services called Intermedia Unite. It is a fully integrated phone system, video, chat, file sharing, contact center, and more. To use Unified Communications as a Services assign one Intermedia Unite license to a user in HostPilot® Control Panel. Read the Knowledge Base article on What Is An Intermedia Unite Subscription And How Do I Manage It?​ for more information.

This article provides details and the comparison of Intermedia Unite packages.


 * Intermedia Unite User, Resource line, Fax line, Auto Attendant – all those services require a number to be configured and this first number is included for free. Hunt Group requires no DIDs for configuration so any number added to a Hunt Group is considered an additional number and is chargeable.

 ** 200 Hrs of Hunt Group call recordings are available only with Contact Center Express.

 *** Virtual Extension includes 1000 bundled minutes/mo if the internal routing within the account is set up; no bundled minutes - external routing, e.g., to a cell phone number or to Intermedia AnyMeeting phone number.

PACKAGESIntermedia Unite ESSENTIALSIntermedia Unite PROIntermedia Unite ENTERPRISE


Profile Cloud PBX phone system with team chat, presence, and core video conferencing capabilities A full communication and collaboration suite with extensive video meeting capabilities and sophisticated cloud storage PRO package with boosted meeting capacity and more 3rd party integration capabilities

Pricing model

Per user Per user Per user

Devices (number of concurrent endpoints)

1 desk phone + 1 mobile app + 1 desktop app 5 desk phones + mobile and desktop apps

5 desk phones + mobile and desktop apps

Local and long distance calling to landline and mobile (Outbound Bucket 6,000 mins/month per user)

Free outbound calling to Canada both landline and mobile

International Dialing

Add-On (+$) Add-On (+$) Add-On (+$)

Local Phone Number *

Extension number

Programmable line keys

Change phone idle screen display

Call pickup

Caller ID

Call waiting (Cordless phone)

Call transfer

Call hold

3-way calling


Extension to extension calling

Call park

Call park pickup


Music on hold

Do Not Disturb

Busy Lamp Field

Basic User Reports

Mobile App

Desktop App

Voicemail box

Voicemail storage

50 MB/10 Hrs 50 MB/10 Hrs 50 MB/10 Hrs

Voicemail transcription

Call Recording (Automatic/On-Demand)

24 Hrs/user 24 Hrs/user 24 Hrs/user

Expansion module

Web Fax (Outbound Bucket 1,000 mins/month)

Add-On (+$)

Intermedia Unite ANALYTICS

QoS Dashboard

Call History


Presence detection

1 on 1 instant messaging with unlimited files support

Channel (group) messaging with unlimited files support

SMS messages

Intermedia AnyMeeting VIDEO CONFERENCING

Audio Only Phone participants

200 200 200

Online Web participants

4 100 200

HD video (720p) panel participants

4 30 30

Unlimited/Recurring meetings

Host security settings

Meeting lock

Meeting passwords

Remove participant

Mute all or specific participants

Shared presence across meetings, phone, and team messaging

In meeting chat

Screen annotation

Support for screen sharing across multiple windows and monitors

Join from mobile devices

Join from Chrome

Custom Meeting URL

Dial-in number options for local or toll-free numbers

Integrated scheduling with MS Office 365/Outlook/Teams /G-Suite /Slack

International dial-in numbers

AI-driven meeting transcripts and insights

Synced in meeting notes editable by all participants

Remote control

Custom branding

Record meetings

Unlimited Unlimited

Download meeting recordings

Attendance reports

Chat reports


Chrome Click to Call

Microsoft Active Directory

Microsoft Outlook® Integration (Win / Mac)

Microsoft Teams® (Admin / End-User)

Microsoft Teams® Calling

Add-On (+$) Add-On (+$) Add-On (+$)

G-Suite® Integration

Generic CRM Screen Pop

Oracle NetSuite® (Admin / End-User)

Sugar CRM® (Admin / End-User)

Zoho CRM® (Admin / End-User)

ZendeskTM (Admin / End-User)

Salesforce® Classic + Lightning (Admin / Classic End-User, Lightning End-User)

ServiceNow (Admin / End-User)

Microsoft Dynamics 365 (Admin / End-User)


File backup, sync, and share

Add-On (+$) 10 GB/user 10 GB/user

Antivirus and Malware protection

Add-On (+$)

Unlimited file versioning

Add-On (+$)

Secure external sharing (Admin / End-User)

Add-On (+$)

Microsoft Outlook® integration

Add-On (+$)


Exchange mailbox (unlimited size)


1 Auto Attendant (Outbound Bucket 1000 mins/mo) *

Additional Auto Attendant (Outbound Bucket 1000 mins/mo) *

Add-On (+$) Add-On (+$) Add-On (+$)

Hunt Groups *

Additional Hunt Group *

Add-On (+$) Add-On (+$) Add-On (+$)

Hunt Group call recording **

100 Hrs 100 Hrs

Paging groups

Call pickup groups

Call park groups

Additional Web Fax (Outbound Bucket 1000 mins/mo)

Add-On (+$) Add-On (+$) Add-On (+$)

Fax Line (# of free minutes depends on plan) *

Add-On (+$) Add-On (+$) Add-On (+$)

Resource Line (# of free minutes depends on plan) *

Add-On (+$) Add-On (+$) Add-On (+$)

Company Voicemail box (50 MB/10 Hrs)

Additional Voicemail box (50 MB/10 Hrs)

Add-On (+$) Add-On (+$) Add-On (+$)

Virtual Extension (# of free minutes depends on routing) ***

Add-On (+$) Add-On (+$) Add-On (+$)

Toll-Free Number (# of free minutes depends on plan)

Add-On (+$) Add-On (+$) Add-On (+$)

Additional Local Number (Outbound Bucket 1000 mins/mo) *

Add-On (+$) Add-On (+$) Add-On (+$)