Name: Enter a name for Agent Availability. Use a name to describe the Agent Availability check in the application.
Description: Enter a description for the Agent Availability check. The description can describe if an agent is available. For example, if the agent has logged in to the Call Center Agent (CCA), the description can be "Agent logged in". The text entered for the Description will appear inside the BF shape placed in your application
Availability Type: This indicates where the call flow is directed when the agent is simply Signed in to the CCA or whether the agent is Available. From the Availability Type drop down menu select the Agent Availability status.