The goal of this business function is to direct a call to an endpoint, with the following results:

  • If the call is answered, the IVR flows as normal
  • If the call is not answered, at the end of the timeout period, one of the following happens:
    • If there is another BF attached to the Failure output, that BF is executed
    • If there is nothing attached to the Failure output, the call terminates

Note: Setting up the Failure output is not mandatory. The default behavior is to terminate the call at the end of the timeout period.

Description of the BF boxes to configure:

Name: Enter a name for the Blind Transfer. The name assigned can refer to the preceding BF. For example if the preceding BF is After Hours, you can name the Blind Transfer, "IVR After Hours Transfer".
Description: Enter a description for the Blind Transfer (e.g. Blind Transfer). The text entered for the Description will appear inside the BF shape placed in your application—é
Phone Number: This is the number to which the call will be transferred. In the Phone Number field type a 10-digit phone number.
Timeout (seconds): This is the maximum time, in seconds, the call has to complete the transfer. Enter the Phone Number to which the call is to be transferred.
Ringing Enabled: Select check box to enable ringing, uncheck the check box to disable ringing. If ringing is enabled, the caller will hear the phone ringing while waiting for the transfer to complete and the call is answered. If ringing is disabled, there will be silence on the line until the transfer is complete and the call is answered.
Recording Enabled – Select checkbox to enable recording for blind transfers from the IVR, uncheck the checkbox to disable blind transfer recording. When selected, the call will come into the IVR, the call is transferred out of the IVR to another destination and recording begins. If recording is disabled, calls will not be recorded during a blind transfer