The Grandstream GDS3710 is an IP Video Door System that also serves as a high-definition IP surveillance camera and IP intercom to offer facility access control and security monitoring.

Video calls to and from the device are supported, but support is dependent upon a common video codec being supported by the GDS3710 and SIP terminal. The installer should undertake checks to ensure compatibility between the SIP terminal and doorphone, in the event that there is no common video codec then an audio-only call will be set up. SIP audio uses commonly supported codecs and should be available for most devices.

Confuguring Grandstream GDS3710 with Intermedia Unite 

Setting Up Grandstream GDS3710 In HostPilot

The Grandstream Doorphone device can be configured as a Generic SIP device within Intermedia Unite and linked to any User or Resource subscription.

Prior to logging into GDS3710, you need to create the device in HostPilot and assign it to a User or a Resource. To learn how to create a user, read the How Do I Create And Manage Intermedia Unite Users article. To learn how to create a resource, read the Resources & Utilities: Resource accounts article.

If a User or a Resource already exists or if you have successfully created a new one, go to HostPilot > Intermedia Unite > Devices and click Setup your own device.

Select “Other…” in the Brand dropdown, then fill in the Brand field with “Grandstream” and the Model field with “GDS3710”. In the User dropdown list, select a User or a Resource the device will be assigned to.  Next, scroll down the page, check the checkbox near the “I have read and understood the notifications and disclaimers” checkbox and click the Setup device button. 

Setting Up Grandstream GDS3710 From The Web Interface

The GDS3710 is configured via web interface, for more details see the Grandstream documentation that comes with the device.

  1. Login to the device by typing in its IP address in the address bar of a browser. The default username is admin and the password is printed on the back of the device.

  2. Go to Account > Account 1 and configure the SIP server details credentials for your device which is visible in the HostPilot.



    • SIP Server – The Server IP address SIP Domain from the phone’s SIP Configuration
    • Outbound Proxy - The Server IP address from the phone’s SIP Configuration
    • DNS Mode – Set this to A Record
    • SIP User ID – The SIP username detailed in the HostPilot
    • Authentication ID – The SIP username detailed in the HostPilot
    • Password – The SIP authentication password detailed in the HostPilot
  3. Scroll down to SIP Advanced Settings
  4. Select the following configuration:
    • SIP Transport: UDP
    • Stream: Stream 1
    • Enable DTMF: check RFC2833
    • DTMF Payload type: 101
    • Unregister on reboot: check
    • NAT Traversal: No
  5. Go to Phone Settings > Account 1 White List
  6. To allow the door lock to be controlled remotely, it is necessary to add your devices into the Account White List. Here you can do it by typing in device’s extensions into the Phone Number fields.

  7. Go to Door System Settings > Basic Settings and select the following configuration:
    • Call Mode: Virtual Number
    • Doorbell Call Out Account: Account 1
    • Doorbell Mode: Call Doorbell Number
    • Door Bell Call Mode: Serial Hunting
    • Number Called When Door Bell Pressed: Enter here the Intermedia Unite number to dial. This is recommended to be a Hunt Group.
    This configuration allows the doorphone to ring to a certain number when the door bell button pressed.

  1. Go to Video & Audio Settings > Video Settings. Here you can configure the video parameters for the doorphone. It may be necessary to adjust these settings to match the video IP telephone you are calling. If you are not sure how to adjust those or you are not going to use videocalls, leave the settings as they are.

  2. When done, you can go to Status > Account Status and check the status of SIP registration. Account 1 should be marked Online.