Windows 2008

IIS7 supports FTP over Secure Sockets Layer (SSL), it allows sessions to be encrypted between an FTP client and server. To use this feature, you need to use an FTP client that supports FTP over SSL (FileZilla, SmartFTP, CoreFTP, etc.). To connect to the FTP server over SSL using FileZilla:

  1. Navigate to File > Site Manager.
  2. Specify the settings:
    • Host: the unique address for your server, e.g. accountname.serveronline.net
    • Protocol: FTP - File Transfer Protocol
    • Encryption: Require explicit FTP over TLS
    • Logon Type: Account
    • User: FTP username
    • Password: FTP username password
    • Account: any name
    Read the Knowledge Base article on How Do I Access My Server Via FTP? for infromation on how to find out your host and username.

    Press Connect button
  3. You will see information about the server certificate. Select the Always trust certificate in future sessions option and click OK.
  4. Now you will see the content of your FTP server.

Windows 2003

IIS6 does not support FTP over SSL.

Linux

Secure Shell (SSH) access is disabled for all Intermedia Linux Plans by default. However, we may enable it for our high-end Linux Plans per customer request. To see if SSH access is supported on your plan, visit our Linux Plan Comparison Page.

If SSH is supported on your plan and you would like request SSH access to your account, send a request to Technical Support and provide the following information:

It is important that you are clear in your request as to why you need SSH access so that your request can be processed in a timely manner. SSH access will only be granted to those customers who have a valid reason for needing it.

Note: As soon as your SSH access is enabled, you should use port 13013 to connect as we block port 22 on our Linux servers due to security considerations. You also need to reset your SSH system password using Web/FTP Server > Tools > System Password HostPilot page.